Bayswater Removals UK Terms and Conditions
These Terms and Conditions set out the basis on which Bayswater Removals provides residential and commercial removal, packing, storage and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings shown:
1.1 We, us, our means Bayswater Removals, the company providing the services.
1.2 You, your means the customer who requests or purchases services from us, including any person acting on your behalf.
1.3 Services means any removal, packing, unpacking, loading, unloading, storage, clearance, or related services that we agree to provide.
1.4 Goods means the items, belongings, furniture, equipment, or materials in respect of which the services are to be provided.
1.5 Service area means the locations within the United Kingdom where we agree to provide our services, subject to availability and operational constraints.
1.6 Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
2.1 We provide domestic and commercial removal services, including but not limited to local moves, longer-distance moves within the UK, packing and unpacking, dismantling and reassembly of certain items, and short-term or long-term storage where agreed.
2.2 The exact scope of services will be set out in our written quotation and confirmation. We are not obliged to carry out any service that is not explicitly agreed in writing.
2.3 Access conditions at collection and delivery addresses must be safe, reasonable, and comply with any local regulations. You must inform us in advance of any access restrictions, parking limitations, or special requirements.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the goods, property access, addresses, dates, and any particular requirements. Our quotation will normally be based on this information, and any inaccuracy may lead to additional charges or, in extreme cases, cancellation of the service.
3.2 A booking is not confirmed until we issue written confirmation of the service details, price, and date. We reserve the right to decline any booking at our discretion.
3.3 For some moves, we may require a survey of your property, which may be in person or conducted remotely. You agree to provide full access and accurate information during any survey.
3.4 Any changes to your booking, including change of dates, addresses, or volume of goods, must be communicated to us as soon as possible. We will use reasonable efforts to accommodate changes, but this may not always be possible and may result in revised pricing or terms.
4. Quotations and Pricing
4.1 Unless otherwise specified in writing, quotations are valid for 30 days from the date of issue. After this period, prices may be subject to change.
4.2 Our prices are usually based on factors including volume or weight of goods, distance between addresses, access conditions, service area coverage, staffing requirements, and any additional services requested.
4.3 Quotations do not include customs duties, parking fines, congestion charges, tolls, or other third-party fees unless explicitly stated. Where such costs are incurred in the provision of the services, you will be responsible for reimbursing them.
4.4 We may revise our quotation if circumstances change or if information provided by you was incomplete or inaccurate. This includes, without limitation, additional goods being included, poor access, delays beyond our control, or additional services requested on the day of the move.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payment for services is due in advance or on completion of the service as stated in your booking confirmation.
5.2 We may require a deposit to secure your booking. Deposits are usually non-refundable except as set out in the cancellation policy below.
5.3 Accepted payment methods will be indicated in your booking confirmation or invoice. All payments must be made in pounds sterling unless we agree otherwise in writing.
5.4 If payment is not received by the due date, we reserve the right to do any or all of the following:
a. Suspend or cancel the provision of services.
b. Charge interest on overdue amounts at the statutory rate permitted under UK law.
c. Retain possession of goods until full payment is received, where legally permitted.
5.5 Where we are required to wait due to delays caused by you, your agents, or third parties, we may charge a waiting fee at our standard hourly rates.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by providing us with written notice.
6.2 Cancellation or postponement charges may apply depending on when you notify us:
a. More than 7 days before the scheduled service date: deposit or any prepayment may be retained to cover administrative costs, subject to our discretion.
b. Between 7 days and 48 hours before the scheduled service date: a percentage of the total service fee may be charged.
c. Less than 48 hours before the scheduled service date or on the day of service: up to 100 percent of the total service fee may be charged.
6.3 Where we have incurred specific costs on your behalf, such as non-refundable third-party charges, these may be payable in full in addition to any cancellation fees.
6.4 We may cancel or postpone the services by written notice to you if:
a. You fail to make payment when due.
b. You materially breach these Terms and Conditions.
c. We are unable to safely or legally perform the services due to circumstances beyond our reasonable control, including severe weather, accidents, road closures, or safety concerns at the property.
6.5 In the event we cancel the services for reasons not caused by you, our liability will be limited to the refund of any amounts you have paid for the cancelled services. We will not be liable for any indirect or consequential losses arising from such cancellation.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that you have the full legal right, title, and authority to move the goods.
b. Preparing the goods for removal, including proper packing where you have not requested our packing service.
c. Ensuring that all important documentation, valuables, jewellery, money, and other high-value or irreplaceable items are removed and transported by you personally, unless explicitly agreed in writing.
d. Arranging suitable parking and access for our vehicles at both collection and delivery addresses, including any necessary permits or permissions.
e. Complying with all applicable laws, property rules, and building regulations at both addresses.
7.2 You must not include in the goods any items that are dangerous, prohibited, illegal, or otherwise unsuitable for transport, such as explosives, flammable materials, corrosive substances, or perishable food, unless we have specifically agreed to handle them and all legal requirements are met.
7.3 You must be present, or have an authorised representative present, at the collection and delivery addresses to direct our staff and sign any relevant documentation.
8. Our Responsibilities
8.1 We will provide the services with reasonable care and skill, using staff who are appropriately trained for their roles.
8.2 We will take reasonable steps to protect your property and goods during the move, including the use of appropriate equipment and handling techniques.
8.3 We will aim to arrive at the agreed time, but any times given for collection and delivery are estimates only and may be subject to factors outside our control such as traffic or access delays.
9. Liability and Limitations
9.1 Our liability for loss or damage to goods arising from our negligence or breach of contract is limited to the reasonable cost of repair or replacement, up to a maximum amount specified in your booking confirmation or, if not specified, an amount considered reasonable in accordance with UK law and industry practice.
9.2 We will not be liable for:
a. Loss or damage arising from inherent defects, pre-existing damage, or the nature of the goods.
b. Loss of profits, loss of business, loss of use, or any indirect or consequential losses.
c. Loss or damage to items you have packed yourself where inadequate packing or preparation contributed to the loss.
d. Loss or damage caused by your failure to comply with these Terms and Conditions.
e. Any delays, losses, or costs resulting from circumstances beyond our reasonable control.
9.3 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of the completion of the services, providing full details of the alleged loss or damage.
9.4 Where we agree to provide storage services, separate storage conditions may apply. We may restrict or exclude liability for certain types of goods or events, and you may be advised to seek additional insurance if needed.
10. Insurance
10.1 We maintain insurance cover in accordance with our legal obligations and industry standards. Details of our insurance cover can be provided on request.
10.2 Our insurance does not automatically cover all types of goods, values, or risks. You are responsible for arranging any additional insurance cover you require for your goods, property, or business interruption.
10.3 We do not provide or arrange insurance advice. You should seek independent advice if you are unsure about your insurance needs.
11. Waste and Environmental Regulations
11.1 Where we agree to remove waste, unwanted items, or materials for disposal or recycling, we will do so in accordance with applicable UK waste and environmental regulations.
11.2 We may refuse to remove any items that are hazardous, unlawful to carry, or not appropriately declared in advance. This includes items that are contaminated, infested, or likely to cause damage or health risks.
11.3 You are responsible for accurately identifying any items requiring special handling or disposal. Additional charges may apply for such items due to specialist disposal requirements.
11.4 We will dispose of waste at licensed facilities where required and will not be responsible for any liability arising from your failure to comply with waste regulations prior to our collection.
12. Access, Parking, and Property Damage
12.1 You must ensure that there is adequate access for our vehicles and staff. If we are unable to access the property safely, we may cancel or modify the services and apply additional charges.
12.2 We are not responsible for damage to driveways, paths, or grounds where access is requested over surfaces not designed to bear the weight of our vehicles, provided we act with reasonable care.
12.3 You should protect flooring, walls, and fixtures where necessary. We will take reasonable care, but minor scuffs, marks, or wear may occur during normal moving activities and will not always constitute negligence.
13. Delays and Force Majeure
13.1 We are not liable for any delay in performing or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control. This includes, without limitation, severe weather, accidents, road closures, strikes, civil disturbances, or acts of government or public authorities.
13.2 Where a delay occurs, we will use reasonable efforts to keep you informed and to complete the services as soon as reasonably practicable under the circumstances.
13.3 If a force majeure event continues for an extended period, we may cancel the services and refund you for any part of the services not yet provided, subject to deduction of reasonable costs incurred.
14. Complaints and Disputes
14.1 If you have a complaint about our services, you should notify us as soon as possible so that we can attempt to resolve the issue promptly.
14.2 We may ask you to provide written details of your complaint, along with any supporting evidence. We will review your complaint and respond within a reasonable time.
14.3 If a dispute cannot be resolved informally, either party may seek to resolve the matter through mediation or other dispute resolution methods before considering legal proceedings.
15. Data Protection and Privacy
15.1 We will collect and process personal data about you in order to provide the services, manage your booking, and comply with our legal obligations.
15.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your data to third parties and will only share it where necessary for service delivery or as required by law.
16. Variation and Severability
16.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless otherwise agreed in writing.
16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation and confirmation of booking, constitute the entire agreement between you and us relating to the services and supersede any prior discussions, correspondence, or agreements.
18.2 No representation, statement, or promise made by our staff or representatives shall be binding unless explicitly included in the contract in writing.
